FAQs

Terms & Conditions

All Firebird teachers are fully qualified through the Royal Academy of Dance, CRB enhanced cleared, hold valid public liability insurance and operate with a strict Child Protection Policy (available upon request)

PAYMENT

Payment is made through the GymCatch platform using STRIPE.

Firebird Packages

All ballet and dance academy classes require a single term’s commitment. Packages will expire on the final class of term. 6 session packages expire 7 weeks after date of purchase.

10% will be discounted from the total bill for each additional sibling attending the class.

Drop-in or trial classes 

Drop in or trial classes must be booked in and paid for ahead of the session. You are able to book a session up to one hour before the start time, depending on capacity.

Attendance, Missed or Cancelled Classes

Whether on a package deal or paid for a drop-in class, you can your cancel your session anytime up to ONE HOUR before the start time and receive a credit pass which you can use for an alternative class of the same level. This can be used anytime in the 12 week term. If you are unable to attend any of the other available options and the class is therefore missed, we will not be able to issue a refund or credit for that class. This is in line with other schools and is necessary to cover our overheads.

Registers will be taken at the beginning of every class and fees cannot be amended for holidays, illness, or unavoidable absences. 

Occasionally due to circumstances outside of our control (fire, weather, natural disasters, transport), it may be necessary to change the venue, date or time of a class. Where this occurs, adults/ parents/guardians will be notified as soon as possible by email, telephone or word of mouth. Due to overheads incurred by the school, no refunds will be given but an alternative venue, date or an online session will be offered.

Firebird reserves the right to cancel a class anytime up to and including the date of the class. In this instance, the session fee will be refunded.  

PHOTOGRAPHY

Photography and videography of students taken by Firebird may be used for publicity or reference. If you do not wish your child's image to be used for these purposes please inform Mia.

Parents accompanying their child in classes are asked to refrain from filming or photography. If photos or videos are taken this should strictly be of your own child. 

HANDS-ON TEACHING

Due to the nature of teaching a performing art it is sometimes necessary to physically correct positions of the body. This is conducted with care and professionalism. If you do not grant such permission please inform the school at enrollment. 

ACADEMY CLASSES

Please ensure that children arrive at class at the correct time and are collected promptly at the end of the lesson.

If someone else is collecting your child after the lesson, please inform the teacher.

All pupils should be in appropriate moveable activewear for classes. Hair should be secured off the face and jewellery removed. 

Please name all belongings taken into the class so we can reunite it with the correct owner if it is left behind after class.  This includes naming shoes.

LIABILITIES

Firebird do not accept responsibility for loss or damage to personal property.

Firebird is only responsible for students while they are in class. Students are not supervised outside of class.

Firebird  do not accept responsibility for loss, damage or injury arising from errors or omissions on the registration form at the time of enrolment.

Firebird do not accept liability for death or personal injury to any student attending class, with the exception of such an injury being caused by negligence of any member of staff.

Firebird holds Public Liability Insurance.

RESPONSIBILITIES OF PARENTS/GUARDIANS

These Terms and Conditions along with any enrolment form signed constitute an agreement between the signee and Firebird.

Attendance to classes is deemed to be acceptance of the Terms and Conditions.

To ensure that contact details are kept up to date and that any medical information (medical conditions, SEND or learning difficulties) that may affect your child while in our care is accurate.  This is to ensure we can help your child develop their skills safely and it the best possible standard for each child.

To read the email updates and website notices to be fully aware of any up and coming events.

In the event that we consider you to be in breach of the terms and conditions or that your child is disruptive to other pupils or teachers we reserve the right to exclude your child from any class within Firebird.

Firebird hire premises from a third party; therefore all staff, students and parents/guardians must abide by the codes of conduct and regulations as set out by the third parties.